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Shipping and Lead Time Information 

 

   

CottonWork offers different shipping options to our customers, all of which are efficient and reliable.

All products at CottonWork are eligible for Free Shipping via USPS / HK Post. Additional shipping options are available as below. Regular shirt orders are shipped with tracking codes. Stater kits or other promotional items are shipped with standard air mail without tracking information.

 

Shipping Method Est. Time Cost
Standard Air - USPS 5 to 14 days Free
Priority Air - USPS 6 to 10 days US$10
Express Courier - USPS 3 to 5 days US$20
     

Time in working days.


Service Lead Time (Tailor Production)


Our production process normally completes within ten business days. Depending on the method of shipping, the shirts may arrive as soon as two days. Since every shirt is individually hand made, there could be possibility of slight delay due to seasonal increase in demand or quality assurance.

If the production of your order requires additional time to ensure the same high quality of standard, we will make every effort such as delivery upgrade to ensure you could expect the shirt within four weeks from the date of ordering.

 

FAQ

  • Will I receive a tracking number?

    Yes, you will receive a shipping notification from us once your shirt is dispatched. You may login to your account to track your order if a tracking number is provided by your selected shipping method.

 
  • What can I do if my order has not been received within the Expected Shipping Time?

    You can try to track your order via the tracking information provided. We suggest that you wait for a further 7-14 days, since international orders may encounter a general customs inspection. If the order has still not been received after this time, you can contact our Customer Service Department with written confirmation of your shipping address and we shall gladly investigate the matter for you.